Thank You for Shopping WTX Pearl
We appreciate every order and work hard to get your items on their way as quickly as possible.
Order Processing
Orders are typically processed within 5 business days. Business days do not include weekends or holidays. During holidays, sales,
launches, or other high-volume periods, processing may take slightly longer. You will receive an order confirmation after your
purchase and another notification when your order has shipped.
Shipping
Shipping rates and available delivery options will be displayed at checkout. Once your order has shipped, delivery times are
determined by the shipping carrier and may vary depending on your location. WTX Pearl is not responsible for carrier delays, weather
delays, or other shipping delays outside of our control.
Tracking
When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for the shipping
carrier to update tracking information after receiving your shipping notification.
Incorrect Shipping Addresses
Customers are responsible for providing the correct shipping address at checkout. If you notice an error in your shipping address,
please contact us as soon as possible at wtxpearl@gmail.com. We cannot guarantee that an address can be changed once an
order has been processed or shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost in transit, please contact us at wtxpearl@gmail.com with your order
number and any relevant photos or tracking information. We will do our best to assist you with the appropriate next steps.
Contact Us
WTX Pearl
1054 FM 378, Lorenzo, TX 79343
Email: wtxpearl@gmail.com
Customer Service Hours: Monday-Sunday, 9:00 AM-5:00 PM Central Time
Please allow up to 2 business days for a response.